Terms & Policies

Below you’ll find all the important information about how we do business, keep your data safe, and ensure a smooth shopping experience. By using our website, you agree to these terms, so take a moment to read through them. If you have any questions, feel free to reach out – we’re happy to help! 😊

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

What We Collect: We may collect your name, email, phone number, shipping address, and payment details when you shop with us or contact us.
How We Use It: Your information is used to process orders, provide customer support, and send updates (like promotions or new products – only if you’ve opted in).
Third Parties: We don’t sell or share your personal data with anyone except trusted service providers (like payment gateways or couriers) to complete your orders.
Your Rights: You can access, update, or delete your information anytime. Just contact us at hello@good-collective.co.

Terms of Service

By using this website, you agree to the following:

Order Accuracy: Ensure all information entered at checkout is correct. We’re not responsible for delays or issues caused by incorrect details.
Payment: All prices are listed in MYR (Malaysian Ringgit). Payments are processed securely through our trusted payment gateway.
Product Descriptions: We aim to provide accurate descriptions and photos, but slight variations may occur due to screen settings or handmade elements.
Prohibited Use: Our website and content are for personal use only. Copying, reproducing, or distributing any material without permission is not allowed.

Shipping Policy

We want your goodies to reach you safely and quickly!

Processing Time: Orders are processed within 1–3 working days.
Delivery Time: Shipping typically takes 3–7 working days for addresses in Malaysia.
Tracking: A tracking number will be provided once your order ships.
Delays: We’re not responsible for delays caused by couriers, public holidays, or unforeseen circumstances.

Refund and Return Policy

We want you to be happy with your purchase, so here’s what you need to know:

Returns: If an item arrives damaged, you can request a return or replacement within 7 days of receiving it. Please email us at hello@good-collective.co with your order number and photos of the issue.
Eligibility: Items must be unused, in their original packaging, and returned with proof of purchase.
Non-Returnable Items: Personalized or final sale items cannot be returned unless damaged during shipping.
Refunds: Refunds will be processed to your original payment method within 7–10 working days after we receive the returned item.

Disclaimer

We do our best to ensure our website runs smoothly and securely. However, we can’t guarantee uninterrupted access or error-free content. Use the site at your own risk, and remember, our products are meant to bring joy – not cause trouble! 😊

Updates to Terms and Policies

We may update these terms from time to time. Any changes will be posted here, so check back occasionally to stay in the loop.

Thank you for choosing The Good Collective. We’re so excited to share our creations with you! 💛

Refund and Return Policy

We want you to be happy with your purchase, so here’s what you need to know:

Returns: If an item arrives damaged, you can request a return or replacement within 7 days of receiving it. Please email us at hello@good-collective.co with your order number and photos of the issue.
Eligibility: Items must be unused, in their original packaging, and returned with proof of purchase.
Non-Returnable Items: Personalized or final sale items cannot be returned unless damaged during shipping.
Refunds: Refunds will be processed to your original payment method within 7–10 working days after we receive the returned item.